29 inspirations et ressources pour réaliser des infographies originales
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How Social Media is Changing Hotel Management | By Jordan Barrish – Hospitality Net
It used to be that when you a bad experience with a hotel or restaurant, you’d complain to the manager and maybe tell your friends about it, but that was about it. Well, not anymore. Facebook, Twitter, Google +, and any other social sharing site gives customers instant gratification – they can make their complaint and share it (publicly) with no lag time.