Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - Mobility - Internet of Things - Cybersecurity - Big Data - Cloud These emerging technology trends allow us to leverage 8 levers to Digital Transformation: GROWTH (Business Driver Levers) 1. Demand Generation 2. Reach & Selection 3. Customer Purchase Process 4. Customer Experience OPERATIONAL IMPROVEMENT (Business Enabler Levers) 5. Process Efficiency 6. Asset Utilization 7. Agility 8. New Business & Service Models Additional concepts covered include Customer Experience Matrix, McKinsey\'s Customer Decision Journey, Accenture\'s Nonstop Customer Experience Model, Digital Maturity Model, 6 Layers of Successful Execution, Service Delivery, Social Media Strategy, among others. This document also includes a set of templates for you to use in your own business presentations.