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BUSN 258 Week 1 Assignment  1. If you were an owner or leader in this business, what could you do to help employees understand the value of excellent customer service?  2. Who are your external customers and what are their specific needs?  3. Who are your internal customers and what are their specific needs?   4. What are some starting points for developing the core competencies we discussed in your selected business? Be as specific as possible.  5. How could your business apply the ideas in…

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BUSN 258 Week 1 DQ Impact of Good Customer Service  How does good customer service positively affect both the company and the customer?

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BUSN 427 Week 6 Case Analysis Boeing 787  1. What are the benefits to Boeing of outsourcing so much work on the 787 to foreign suppliers? What are the potential risks? Do the benefits outweigh the risks?  2. In 2007 and 2008 Boeing ran into several publicized issues with regard to its management of a globally dispersed supply chain? What are the causes of these problems? What can acompany such as Boeing do to make sure such problems do not occur in the future?  3. Some critics have claimed…

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BUSN 258 Entire Course NEW  BUSN 258 Week 1 DQs impact of good customer service  BUSN 258 Week 1 Assignment BUSN 258 Week 2 DQs Electronic and internet communication  BUSN 258 Week 2 Assignment   BUSN 258 Week 2 You Decide    BUSN 258 Week 3 DQs Engaging Your Customers  BUSN 258 Week 3 Case Study  McDuffie Dentistry BUSN 258 Week 4 DQs listing to your customers  BUSN 258 Week 4 Assignment   BUSN 258 Week 4 Midterm     BUSN 258 Week 5 DQs relation with customers  BUSN 258 Week 5 Assignment…

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USN 258 Week 2 Assignment You Decide

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BUSN 258 Week 3 Assignment  1.    How could you improve the overall quality of telephone use in your organization? Assuming you have authority to do so, what would you do? Describe specific training you could develop. What suggestions would you have for greeting callers? What are some key phrases you would encourage all employees to use? What taboos - words and phrases you would forbid - might be useful?​  2.    How could you develop guidelines for handling unhappy customers? Draft such a…

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BUSN 258 Week 3 Case Study McDuffie Dentistry

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BUSN 258 Week 3 DQ Engaging Your Customers  Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would implement it for a particular company.

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BUSN 258 Week 4 Assignment

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BUSN 258 Week 4 DQ Listing To Your Customers  Choose one of the Action Tips presented in Chapter 3 of the textbook and describe the tip, as well as why it is important.  Illustrate your argument with an example.

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BUSN 258 Week 4 Midterm  (TCO 1) Among the issues of dealing with the “baby boomer” generation is the consideration  (TCO 1) Businesses that institute effective customer retention programs may see profits increase by how much?  (TCO 1) Customer loyalty is  (TCO 2,3) Value can be defined as  (TCO 2,3) The simplest way to get information about potential customer turnoffs is  (TCO 2,3) The people who bear the major responsibility for both value and systems problems are  (TCO 2,3) Reducing…

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BUSN 258 Week 5 Assignment

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BUSN 258 Week 5 DQ Relation With Customers  How can companies build healthy relationships with customers?

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BUSN 258 Week 6 Assignment     1.    Identify some core values of this organization as best as you can. What do they believe in (beyond organizational success or profitability)? How might their revealing these values to customers and employees create opportunities to exceed expectations? How can they translate core values into actions to produce A-plus value, thus strengthening relationships?  2.    Do some creative thinking about possible ideas you could apply to create A-plus value using…

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BUSN 258 Week 6 Case Study Companies with Good and Bad Service, Trader Joes and Time Warner Cable

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BUSN 258 Week 6 DQ Talkng to Your Customers on Phone  Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples.

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