Daria Kwiatkowska

Daria Kwiatkowska

Daria Kwiatkowska
More ideas from Daria
The future ideal state engages the broader organization on the customer’s journey, hypothesizing what the ideal journey would be.

The future ideal state engages the broader organization on the customer’s journey, hypothesizing what the ideal journey would be.

Service Map. What is the user's journey through the service? And how does the service support it? http://www.jbasil.com/withinreach/# http://www.jbasil.com/withinreach/pdf/System-Flow.pdf

Service Map. What is the user's journey through the service? And how does the service support it? http://www.jbasil.com/withinreach/# http://www.jbasil.com/withinreach/pdf/System-Flow.pdf

A matrix of Experience Prototyping methods for Service Design. http://everythingiknow.squarespace.com/storage/downloadables/ExperiencePrototyping.pdf

A matrix of Experience Prototyping methods for Service Design. http://everythingiknow.squarespace.com/storage/downloadables/ExperiencePrototyping.pdf