Client experience

Your client experience begins as soon someone has that initial first impression of you. It is how you make potential and booked clients feel.

You’re working your tail off in your creative service-based business. Your life is all about clients: finding them (where ARE they??), landing them (and competing on price makes your feel like you’re charging so much less than you need to if you want this biz to be sustainable), making the ones you DO find happy (so much so that you find yourself delivering WAY more than you originally agreed to)... And maybe you’ve convinced yourself that this is just how life has to be if you’re going…

Take a look inside my proven client onboarding process and the key components for onboarding a client as a service provider regardless of your industry that keeps you protected, keeps your client delighted, and keeps the back-and-forth email exchange to a minimum. Uh, yes, please!

Grab these 3 simple tips to creating an elevated client experience and providing a high-end experience for your ideal clients!

When done right, your client experience should be designed to be strategic and help you sell your services. The process I talk about day in and day out is a strategic client experience process for interior designers and wedding planners who want their clients to enjoy a luxury experience.

It's not enough to book clients, you need to keep them! How do you do that? You create a better client experience. Read our post to learn how!

We're walking through the four phases of the customer journey so that you can create a consistent brand experience tailored to your customer.

The 4th and final part of our Creating a Client Experience series is here and it’s covering all things related to client offboarding. If you’re just tuning in, you can catch up on each prior post here: Part 1: Pricing Part 2: Onboarding Part 3: Fulfillment Part 4: Offboarding [NOTE: This series is […]

Grab these 3 simple tips to creating an elevated client experience and providing a high-end experience for your ideal clients!

Find out how to create a stand-out client onboarding process in order to provide an elevated client experience and generate referrals!