Process map

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Customer Experience Mapping, Business Process Mapping, Experience Map, Business Strategy Management, Good Leadership Skills, Strategy Map, Journey Map, Enterprise Architecture, Process Map

Download the Customer Journey Mapping Poster 3-page PDF document with a supplemental PowerPoint document. Customer Journey Mapping is the process of creating a graphical representation of the steps and stages a customer goes through to experience a product or service. The Customer Journey Mapping Poster provides guidelines for creating a journey map. The poster illustrates the key steps for creating an example current state map for an online shoppi.

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