Service design

Collection by Melinda Maher • Last updated 7 weeks ago

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Melinda Maher
Beyond Design Thinking: Why Education Entrepreneurs Need to Think in Systems | EdSurge News

​Beyond Design Thinking: Why Education Entrepreneurs Need to Think in Systems - EdSurge News

For the last few years, design thinking has been in vogue. I’ve worked for three years as a member of the team designing and running +Acumen courses. ...

When to Use Which User-Experience Research Methods

When to Use Which User-Experience Research Methods

20 user-research methods: where they fit in the design process, whether they are attitudinal or behavioral, qualitative or quantitative, and their context of use.

Service Blueprints: Definition

Service Blueprints: Definition

Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.

Service ecosystem worksheet
Thing 1Web MagazineDesign ThinkingWorksheetsInnovation

Cooper and Cooper U, Part 1

Web magazine about user experience matters, providing insights and inspiration for the user experience community

Service design is concerned with the design of services and making them better suit the needs of the service’s users and customers. It examines all activities, infrastructure, communication, people, a...

Service Design - Design is Not Just for Products

Service design is concerned with the design of services and making them better suit the needs of the service’s users and customers. It examines all activities, infrastructure, communication, people, a...

Inclusive language is free from words, phrases, or tones that reflect prejudiced, stereotyped or discriminatory views of particular people.

Inclusive language - Atlassian Design System

Inclusive language is free from words, phrases, or tones that reflect prejudiced, stereotyped or discriminatory views of particular people.

Inclusive language is free from words, phrases, or tones that reflect prejudiced, stereotyped or discriminatory views of particular people.

Inclusive language - Atlassian Design System

Inclusive language is free from words, phrases, or tones that reflect prejudiced, stereotyped or discriminatory views of particular people.

Inclusive Design For Accessible Presentations — Smashing Magazine

Inclusive Design For Accessible Presentations — Smashing Magazine

When you prepare for your next presentation, use these tips on how to tweak your slides and your talk so that everyone gets the most out of it.

When organising an event, there are a few small considerations to make to ensure it can be enjoyed by everybody.

Event Accessibility Checklist

When organising an event, there are a few small considerations to make to ensure it can be enjoyed by everybody.

“We use the How Might We format because it suggests that a solution is possible and because they offer you the chance to answer them in a variety of ways. A properly framed How Might We doesn’t suggest a particular solution, but gives you the perfect frame for innovative thinking.”– Ideo.org

What is Ideation – and How to Prepare for Ideation Sessions

Ideation is the process where you generate ideas and solutions through sessions such as Sketching, Prototyping, Brainstorming, Brainwriting, Worst Possible Idea, and a wealth of other ideation techniq...

Listening Deeply - Inclusive Software - Medium

Listening Deeply

When I help clients learn to conduct listening sessions, commonly people want an example of what it means to go deep. I will do a demo and several exercises. Sometimes this doesn't quite illustrate…

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Strengths and Weaknesses of Quantitative and Qualitative Research :: UXmatters

Strengths and Weaknesses of Quantitative and Qualitative Research

Web magazine about user experience matters, providing insights and inspiration for the user experience community

Human Centered Design vs. Agile Development: Adaptive Balance | by Robert L. Read | Agile Government Leadership | Medium

Human Centered Design vs. Agile Development: Adaptive Balance

Across the information technology world there is a tension between Human Centered Design (HCD) and Agile methods. Both methodologies agree in their focus on the end-user and on consistent iteration…

Boulders, Pebbles, and Stones: How much time do you need to understand a problem? - Cogent

Boulders, Pebbles, and Stones: How much time do you need to understand a problem? - Cogent

It's pretty obvious but I'll say it out loud – the more we understand about a problem, the more likely it is we'll make better decisions about how to solve it. The law of diminishing returns applies here, of course, so we can't spend an infinite amount of time trying to understand everything. Because every problem is different, there is no cookie-cutter approach to understanding every problem, either. What any good researcher will do when confronted with a problem is draw on their extensive…