10 Things You Can Learn From Your Customers [Infographic]
Getting to know and understanding your customers will help give your business an edge against your competitors. You can learn a lot from your customers, and by getting to know them better, you will start developing relationships that will help build a loyal customer base that no other marketing strategy can beat. While customers are constantly looking for the best products and services in the market, it has become an essential part of the whole customer experience to expect the best and even…
Three New Rules Of Customer Engagement [INFOGRAPHIC]
Customers can become either brand detractors or advocates. Apply the new rules of customer engagement, provide unparalleled customer experiences, and help lead more customers on a journey from prospect to promoter. Check out this visualization from SAP on customer engagement.
6 Not-So-Secret Truths about Great Customer Experiences [Infographic]
Think of them as the Six Commandments of Customer Service — or, as Bruce Temkin, managing partner of the Waban, Mass.-based Temkin Group explains, "fundamental truths about how people and o
How to prepare for Customer Service Emergencies
Customer service emergencies happen almost daily and handling them properly is one of the essential pillars of customer service. These tips and tricks will help your team handle such emergencies effectively.
Protected Blog › Log in
Customer complaints are inevitable in Customer service, technology might fail, a overlooked issue might rear its head, there’s bound to be one problem or the other. Failing to see how valuable Customer complaints are, or not resolving them will impact your business negatively. Luckily 56-70% of the Customers who complain to you will give you … Continue reading Types of Complaining Customers And How to Handle Their Complaints (Infographic)
All You Need To Know About Top 10 Customer Service Skills #Infographic
Nowadays, customer service skills are a key element in any serious business. Competition is great in almost every industry. It’s important to find some way to keep ahead of competitors and occupy a high position in a specific industry.
12 Quotes for Inspiring Your Craft Business Success
JOIN OUR NEWSLETTER I agree to have my personal information transfered to MailChimp ( more information ) Stay up to date with the latest tips and creative articles delivered directly to your inbox.We hate spam. Your email address will not be sold or shared with anyone else. Running a craft business seems like a dream …
15 Customer Experience Factoids From 2015 (Infographic)
Every year, Temkin Group publishes a lot of leading-edge customer experience research. In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from acr…