Understand your customers needs and wants.

we need this for our store, customers need to calm the eff down when something is too expensive, it has effing gold and diamonds!

There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward.

Pinterest • The world’s catalogue of ideas