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How to Set Up a Social Customer Service Team - presentation inside

How to Set Up a Social Customer Service Team - presentation inside

A marketer’s guide to behavioral economics Marketers have been applying behavioral economics—often unknowingly—for years. A more systematic ...

A marketer’s guide to behavioral economics Marketers have been applying behavioral economics—often unknowingly—for years. A more systematic ...

IBM Connect Features TD Ameritrade’s Social Business

IBM Connect Features TD Ameritrade’s Social Business

Customer Expectations

Customer Expectations

"Social media gives customers the opportunity to shape the companies they care about," Lea said. As a result of customers' input through social channels, companies are improving their marketing communications, customer service, and even R processes.

"Social media gives customers the opportunity to shape the companies they care about," Lea said. As a result of customers' input through social channels, companies are improving their marketing communications, customer service, and even R processes.

Another good graphic

Another good graphic

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