“Peter,” my friend Byron emailed me a few days ago. “I haven’t been diligent about working out over the past five years and I’m trying to get back in the gym and get myself into a healthier state. I’ve found that on my quest for a Mind, Body, Spirit balance, my body has been neglected. […]
An empathy map is a framework for discussing and unpacking interviews. To fill out an empathy map, teams recall specifics of interviewees’ speech and actions, using this information to infer what interviewees think and feel. Helps get underneath expressed needs and uncover their deeper feelings & motivations.
Emotional Intelligence: The Key To Successful Leadership #Infographic