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My journey

My journey

Customer Journey Mapping  good example of customer actions that are mapped to frond stage and back-end interactions and processes

Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Customer Experience Mapping

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

A Journey of Chinese Characters is an interactive exhibition at the Beijing World Art Museum that brings the written Chinese language to life. The ring-shaped exhibition space is divided into four color-coded sections that include illustrative graphics, a…

A Journey of Chinese Characters is an interactive exhibition at the Beijing World Art Museum that brings the written Chinese language to life. The ring-shaped exhibition space is divided into four color-coded sections that include illustrative graphics, a…

jUNIORS - Wrap up a journey in a sleepover or something??? Girl Scout Leader 101: Amuse Journey in a day

jUNIORS - Wrap up a journey in a sleepover or something??? Girl Scout Leader 101: Amuse Journey in a day

Using Inside Out to help kids cope with group. A six session group plan. www.counselorup.com

Inside Out A Journey of Grief

Using Inside Out to help kids cope with group. A six session group plan. www.counselorup.com

The future ideal state engages the broader organization on the customer’s journey, hypothesizing what the ideal journey would be.

The future ideal state engages the broader organization on the customer’s journey, hypothesizing what the ideal journey would be.

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