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Family Circle Experience Map on Behance

Family Circle Experience Map on Behance

Mapping the Journey – Experience Beyond the Screen. THE CHALLENGE: How do we use our design skills to help organizations understand the experiences and interactions beyond the screen? A journey map describes the journey of a user by representing the different touch points that characterize interaction with the service.

Mapping the Journey – Experience Beyond the Screen. THE CHALLENGE: How do we use our design skills to help organizations understand the experiences and interactions beyond the screen? A journey map describes the journey of a user by representing the different touch points that characterize interaction with the service.

Journey Experience Map Template by Brand360 -- includes: phase (stage), touchpoints, goals, mindset, experience, emotion, and opportunities.

Journey Experience Map Template by Brand360 -- includes: phase (stage), touchpoints, goals, mindset, experience, emotion, and opportunities.

Mapping much different dimensions: client types / experience phases / journey / emotions during journey / touchpoints, interactions / points of delight / points of pain

Mapping much different dimensions: client types / experience phases / journey / emotions during journey / touchpoints, interactions / points of delight / points of pain

experience map    The role of a customer journey map in continuous improvement as a tool for "emotions" in lean thinking

experience map The role of a customer journey map in continuous improvement as a tool for "emotions" in lean thinking

In the previous text I described how to create a Customer Journey Map in few easy steps. Today I’d like to present some examples of inspiring maps which differ in …

In the previous text I described how to create a Customer Journey Map in few easy steps. Today I’d like to present some examples of inspiring maps which differ in …

In the previous text I described how to create a Customer Journey Map in few easy steps. Today I’d like to present some examples of inspiring maps which differ in …

In the previous text I described how to create a Customer Journey Map in few easy steps. Today I’d like to present some examples of inspiring maps which differ in …

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