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Is your business targeting #millennials? Look no further than your own community when scouting the best content creators that could captivate your market.

Is your business targeting #millennials? Look no further than your own community when scouting the best content creators that could captivate your market.

Running a business requires more than just effective marketing and providing interesting offers; you must have a workforce that will help you make outstanding customer experience.

Running a business requires more than just effective marketing and providing interesting offers; you must have a workforce that will help you make outstanding customer experience.

Even if you use automation to collect customer feedback and pulse market activity, you should still rely on your customer service team to extract insights from feedback.

Even if you use automation to collect customer feedback and pulse market activity, you should still rely on your customer service team to extract insights from feedback.

#CallCenter metrics like #NPS and #CSAT can help you evaluate the #CustomerExperience. Here's how to calculate them.

#CallCenter metrics like #NPS and #CSAT can help you evaluate the #CustomerExperience. Here's how to calculate them.

Confidentiality is oftentimes one of the overlooked areas when it comes to outsourcing.    Here’s why you should not take it for granted.

Confidentiality is oftentimes one of the overlooked areas when it comes to outsourcing. Here’s why you should not take it for granted.

#FocusGroups allow you to personally and directly approach your customers. That way, the insights you gain are honest and accurate.

#FocusGroups allow you to personally and directly approach your customers. That way, the insights you gain are honest and accurate.

There's nothing wrong with your fixation on customer satisfaction, unless it's preventing you from delivering a delightful #CustomerExperience.

There's nothing wrong with your fixation on customer satisfaction, unless it's preventing you from delivering a delightful #CustomerExperience.

The Jobstreet Annual Salary Report 2015 is out.   If you’re part of the #ITBPO, #customerservice & #telemarketing industries, you’re probably among the highest earning Filipino  professionals.

The Jobstreet Annual Salary Report 2015 is out. If you’re part of the #ITBPO, #customerservice & #telemarketing industries, you’re probably among the highest earning Filipino professionals.

What do outsourcing relationships need in order to survive? Hint: It's not all about the money.

What do outsourcing relationships need in order to survive? Hint: It's not all about the money.

As you elevate the quality of your products and services, your audience’s expectations similarly rise.   Are you doing the right things to keep up? #CustomerService #CallCenters

As you elevate the quality of your products and services, your audience’s expectations similarly rise. Are you doing the right things to keep up? #CustomerService #CallCenters

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