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DIY Toolkit by Nesta | 'Development. Impact. You' - PRACTICAL TOOLS TO TRIGGER SUPPORT SOCIAL INNOVATION #toolkit

DIY Toolkit by Nesta | 'Development. Impact. You' - PRACTICAL TOOLS TO TRIGGER SUPPORT SOCIAL INNOVATION #toolkit

The 30 Elements of Consumer Value: A Hierarchy

Problem solving is a way of life. Machines, people, or equipment. Problem solving is a must for success. Follow proven processes to reach the desired outcome.

A Service Design Model. Internal and external design research and contextual inquiry will lead to a deeply rooted shared vision, mission and behaviour, and a brand promise that will be kept. This promise will be used to build meaningful relationships throughout the entire customer journey. This in turn leads to a service blueprint providing a basis for interaction, behaviour and culture.