Customer Experience Is More Important Than Advertising [Infographic] Only of customers trust advertising the most for service information, so can your good customer experience to help seal the deal with customers?
Customer experience is more than customer satisfaction. It is the sum of your customers' perceptions of their interactions with your company across all channels. Customer experience should be positive, memorable and unique for loyalty to grow.
"Business success in the era of digital transformation requires a thorough understanding of the digital customer experience (DCX). Businesses that embrace digital transformation. will be able to spot opportunities and act in a matter of seconds.