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Changing culture by shifting leadership from power based to a value based leadership approach As leaders we have the power to influence people and events. Leaders are

A compliant culture is powered by TCF culture stories The beauty of TCF culture stories and TCF Strategy Stories is they eliminate the clutter of Business speak /

#Risk identified #MI #ManagementInformation in trating customers fairly #TCF evidence actions

potential tcf regulatory approach conflict cognitive dissonance between making money and treating customers fairly

The inner conflict caused by cognitive dissonance can push us to positively refine our behaviours and actions

Cognitive Dissonance and building a TCF Culture