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xplane - eds customer

xplane - eds customer

Customer Journey Sketchboard (Mel Edwards, 2010).    The sketchboard shows no less than 7 different dimensions:  - Customer types  - The customer experience stages  - The customer journey  - Touchpoints and interactions  - Points of delight – possibilities  - Points of pain – service barriers  - Emotion of the customer

Customer Journey Sketchboard (Mel Edwards, 2010). The sketchboard shows no less than 7 different dimensions: - Customer types - The customer experience stages - The customer journey - Touchpoints and interactions - Points of delight – possibilities - Points of pain – service barriers - Emotion of the customer

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