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A matrix of Experience Prototyping methods for Service Design. http://everythingiknow.squarespace.com/storage/downloadables/ExperiencePrototyping.pdf

A matrix of Experience Prototyping methods for Service Design. http://everythingiknow.squarespace.com/storage/downloadables/ExperiencePrototyping.pdf

Desing Thinking :: Design Process :: thinking strategies :: dstudio.ubc.ca :: Infographic_ThinkStrat2 #albertobokos

Desing Thinking :: Design Process :: thinking strategies :: dstudio.ubc.ca :: Infographic_ThinkStrat2 #albertobokos

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

Customer Journey Mapping  good example of customer actions that are mapped to frond stage and back-end interactions and processes

Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes

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