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A presentation I delivered at a UX Cambridge 2013. Find out how to design true multi-channel experiences and map out the complete end to end customer journey.

A presentation I delivered at a UX Cambridge 2013. Find out how to design true multi-channel experiences and map out the complete end to end customer journey.

The following is a presentation I gave at on how to improve the customer or user experience through the practice of service design. I provided example…

2016 Design Trends Report from Fjord

10 Key Design Trends For 2016 (And How To Make The Most Of Them)

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