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What Is a Customer Journey Map and How Can You Use One to Improve Customer Experience? Customer Experience Mapping, Ux User Experience, Design Ios, Graphic Design Tips, Interaction Design Foundation, Design Thinking Process, Business Model Canvas, Human Centered Design, Customer Relationship Management
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interaction-design.org

Customer Journey Maps — Walking a Mile in Your Customer’s Shoes

Customer Journey Mapping enables you to take a “day in the life of a customer.” Here's how this tool will yield powerful insights into and intimate knowledge of what “it’s like” from the user’s angle.
ixdfoundation
Interaction Design Foundation (IxDF)
16k followers
Customer Experience Mapping
Ux User Experience
Design Ios
Graphic Design Tips
Interaction Design Foundation
Design Thinking Process
Business Model Canvas
Human Centered Design
Customer Relationship Management

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