Simon Williams

Simon Williams

ontario / Leading executive-contact center consultant, Simon Williams has secured hands on experience in the areas including but not limiting to call center strategy.
Simon Williams
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HOW TO FIND/OUTSOURCE THE BEST HELP DESK/TECHNICAL SUPPORT SERVICES

HOW TO FIND/OUTSOURCE THE BEST HELP DESK/TECHNICAL SUPPORT SERVICES

7 CUSTOMER ENGAGEMENT STRATEGIES FOR 2017

7 CUSTOMER ENGAGEMENT STRATEGIES FOR 2017

3 SIGNS YOUR BUSINESS NEEDS LIVE CHAT SUPPORT SERVICES

3 SIGNS YOUR BUSINESS NEEDS LIVE CHAT SUPPORT SERVICES

11 TIPS FOR MANAGING YOUR CUSTOMERS’ EXPERIENCE IN THE DIGITAL AGE

11 TIPS FOR MANAGING YOUR CUSTOMERS’ EXPERIENCE IN THE DIGITAL AGE

WHY USE OUTSOURCED APPOINTMENT SCHEDULING SERVICE FOR INSURANCE SECTORS?

WHY USE OUTSOURCED APPOINTMENT SCHEDULING SERVICE FOR INSURANCE SECTORS?

WHY YOU SHOULD OUTSOURCE YOUR FREIGHT BILLING AND AUDIT SERVICES

WHY YOU SHOULD OUTSOURCE YOUR FREIGHT BILLING AND AUDIT SERVICES

INBOUND CALL CENTER STRATEGY TO DEAL WITH CUSTOMER COMPLAINTS

INBOUND CALL CENTER STRATEGY TO DEAL WITH CUSTOMER COMPLAINTS