Nowadays, creatively designed website and catchy content is not enough to attain a high level online reputation. With the introduction and constantly rising popularity of social media, your business website needs some more such as regularly active accounts on Face book, and Twitter, etc. as well as maintain blogs over different blogging sites.
Let's assume that you have a website and you are using it only for statically presenting your company, while running your offline business runs smoothly. Recently you read an article about Online Live Chat Support, and now you ask yourself: Why should I put extra effort into serving my online visitors?