Even with the best intentions, an badly communicated marketing email can kill a relationship This is a story of one email that didn't help.  #emailmarketing #email #canva #customerexperience #customerrelationship

Even with the best intentions, an badly communicated marketing email can kill a relationship This is a story of one email that didn't help. #emailmarketing #email #canva #customerexperience #customerrelationship

An Interview with the Art of Business's Rebecca Coleman on the importance of social media as a customer service tool. #custserv #cx

An Interview with the Art of Business's Rebecca Coleman on the importance of social media as a customer service tool. #custserv #cx

In customer relationship building, there are some universal rules you shouldn't break. Here are two. And a company breaking them. #cx #custserv

2 Universal Rules of Customer Service You Should NEVER Break

In customer relationship building, there are some universal rules you shouldn't break. Here are two. And a company breaking them. #cx #custserv

Tipping in the service industry has grown to become almost expected, regardless of the level of service. Here's five reasons a server shouldn't get one in one of my most controversial posts. #gratuity #tipping #custserv

Tipping: 5 Reasons Why You Should Not Expect a Tip

Tipping in the service industry has grown to become almost expected, regardless of the level of service. Here's five reasons a server shouldn't get one in one of my most controversial posts. #gratuity #tipping #custserv

I asked a few customer service leaders to describe a great customer experience in one word. Here's what they said. #custserv #cx

One Word for Great Customer Service

I asked a few customer service leaders to describe a great customer experience in one word. Here's what they said. #custserv #cx

A company should respond when it receives a bad review. But, it's how they respond that's important.

XS Cargo: Anatomy of a Response to Bad Customer Service

A company should respond when it receives a bad review. But, it's how they respond that's important.

A customer experience story showing that even a "routine" service can be exceptional. Lessons to learn. #custserv #cx #customerservice

A Service Story of Mr Lube: Change the Oil, Not the Service

A customer experience story showing that even a "routine" service can be exceptional. Lessons to learn. #custserv #cx #customerservice

Quitting the gym never seems to be easy. Here are 3 customer service lessons from my experience. #custserv #customerservice #CX

GoodLife Fitness: Three Customer Service Lessons from Quitting the Gym

Quitting the gym never seems to be easy. Here are 3 customer service lessons from my experience. #custserv #customerservice #CX

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