Digital Transformation maturity
The service industries account for 68% of the United States GDP and four out of five jobs
Procurement Professionals Are Migrating to Online Resources
Source: We are no longer an economy of products and services. The digital transformation demands that we focus our attention on experiences and outcomes. See on Scoop.it - Designing services
"Not every business can simply copy the Uber model, but it's changing expectations about customer engagement."
Four Signs That Your Industry is Ripe for Digital Disruption | INSEAD Knowledge